Front Desk Manager

Salary Range: UGX 2,000,000 - 3,000,000

Application Deadline: February 28, 2026

About the Role

We are seeking an experienced and professional Front Desk Manager to oversee our front office operations. The ideal candidate will have a passion for hospitality, excellent leadership skills, and the ability to create memorable first impressions for our guests. As the face of Bunyonyi Luxury Resort, you will lead our front desk team in delivering exceptional guest service while managing daily operations, reservations, and guest relations. This role requires someone who can balance operational efficiency with warm, personalized service.

Requirements

• - Minimum 3 years experience in hotel front office operations
• - At least 1 year in a supervisory or management role
• - Diploma or Degree in Hospitality Management, Tourism, or related field
• - Proficiency in hotel management software (Opera, Hotsoft, or similar)
• - Excellent command of English (written and spoken); additional languages a plus
• - Strong leadership and team management skills
• - Exceptional customer service and communication skills
• - Ability to handle guest complaints and resolve issues professionally
• - Strong organizational skills and attention to detail
• - Flexibility to work shifts, weekends, and holidays

Key Responsibilities

• - Supervise and coordinate front desk team activities and schedules
• - Ensure smooth check-in and check-out processes for all guests
• - Handle guest inquiries, requests, and complaints promptly and professionally
• - Manage room inventory, reservations, and booking systems
• - Train and mentor front desk staff on service standards and procedures
• - Monitor and maintain high service quality standards
• - Prepare daily reports and communicate with management
• - Coordinate with housekeeping, maintenance, and other departments
• - Handle cash, credit transactions, and maintain accurate records
• - Implement front office policies and procedures
• - Conduct regular team meetings and performance reviews

Benefits & Perks

• - Competitive salary package
• - Health insurance coverage
• - Performance bonuses
• - Staff meals and accommodation (if needed)
• - Professional development and training opportunities
• - Paid annual leave (21 days)
• - Staff discounts on resort services
• - Beautiful work environment at Lake Bunyonyi
• - Career advancement opportunities